FAQ

1. What's famil.care?

What is famil.care ?
famil.care famil.care is the all-in-one system that helps taking care of elders or children from a distance, in the everyday life and in case of emergency, with a smartphone app and an emergency device. In details: from the famil.care app, on the caregiver's phone, you will receive real time information from another other app: famil.care (for elders or for children). The famil.care app is connected via bluetooth to the Emergency Button which is sent by famil.care after the subscription is purchased. With the Emergency Button, the elder or kid can send alarms to their safety network, which the caregiver manages.

Back to the main menu Back to the index

How does the famil.care app work?
Download the famil.care app on your phone and on your relative's one; pair the app with the emergency button, this device automatically detects falls and can be pressed in case of emergency. This way you'll be receiving real time informations such as your relative'sGPS Positioning , the battery level of his phone and much more. Visit the pages For kids or For elders" to know more.

Back to the main menu Back to the index

Can I use the fami.care system on an older generation mobile?
Unfortunately that's not possible: in order to guarantee more safety to your relatives, the famil.care app only works with technologies such as bluetooth, la GPS positioning and internet connection, features available only on the most recent smartphones.

Back to the main menu Back to the index

My relative isn't so technology friendly, won't the famil.care system be too complicated?
It will take just 5-10 minutes to set up the app, then peace of mind: once the app has been installed and opened on your relative's smartphone, the app can't be closed (not even as a mistake) and will offer its protection 24/7, without affecting the normal usage of the phone. Furthermore the app, that you're managing remotely, simplifies the smartphone thanks to a quick address book composed of conacts reachable with a simple tap on the scree. Read here all the features!

Back to the main menu Back to the index

How does the emergency sequence work?
If the Emergency Button detects a fall or is voluntairly pressed, it starts si avvia la sequenza di emergenza famil.care. Create your own safety network choosing wich contacts will be called selecting the numbers and the notification order. While they receive the call, the famil.care operating center will also send an SMS to every contact (calls and sms are in charge of famil.care, without any extra costs for the users).

Back to the main menu Back to the index

From my phone can I assist more than one carereceiver? A kid and an Elderly at the same time??
From your app you can assist all your family members at the same time, receiving updates on their status in real time with custom designed alerts in case of emergency: you just need to activate a famil.care product (Senior or Junior) for each carereceiver.

Back to the main menu Back to the index

2. Accessability and compatibility

Wich are the minimum requirements for the famil.care system?
The famil.care apps work on every smartphone after 2017. The only requirement is that the Bluetooth version is 4.2 LE or above, in order to guarantee the emergency button pairing and functioning. See the Minimum Requirements to be sure: if you're not sure, contact us and be reassured about your specifics.

Back to the main menu Back to the index

Where can I buy famil.care?
Buy and register yourself on the famil.care website direttamente dal tuo pc o smartphone, senza bisogno di uscire di casa e comincia ad utilizzare le app immediatamente. Entro 10 giorni lavorativi ti verrà consegnato a casa il Pulsante Salvavita, da collegare all’app del tuo caro.

Back to the main menu Back to the index

What payment plans are available?
you can buy it on the famil.care website using credit card or PayPal; on Amazon with every patment method supported on that platform.

Back to the main menu Back to the index

Where can i find the famil.care app?
Here are the links for the direct download from the AppStore and PlayStore. Apple (iPhone, iPad) - Scarica dall'App Store Android (Samsung, Huawei, Xiaomi, LG ecc) - Scarica dal Play Store

Back to the main menu Back to the index

How long does it take to receive the emrgency button after the purchase has been completed?
The Emergency Button will arrive to the shipment address you chose in 10 working days at max.

Back to the main menu Back to the index

Why famil.care service needs a subscription?
famil.care absorbs every cost from the user regarding calls and sms (there is no need for the carereceiver to have a positive balance on his SIM!).

Back to the main menu Back to the index

3. Purchase and Payment methods

How does the emergency button work?
In a few seconds the button pairs with your dear one's app via Bluetooth and from that moment it automatically detects falls and can be pressed in case of emergency. Made in anallergic plastic material, as little as a 2€ coin and completely waterproof, the famil.care emergency button is the lightest and smallest wearable emergency device on the market.

Back to the main menu Back to the index

What's its connection radius?
The famil.care emergency button has normally a connection radius of 50 metres in open fields, 10-20 metres inside buildings; its radius depends on the smartphone's bluetooth performance.

Back to the main menu Back to the index

How do I pair the emergency button with the famil.care app?
The procedure is very easy: with the famil.care app open and the bluetooth activated, you just need to press the emergency button for 10 seconds, until you'll see 2 green LEDs blinking: the pairing will automatically happen in 30 seconds at max.

Back to the main menu Back to the index

How long does the emergency button battery last?
2 years more or less, during this time the emergency button doesn't need any recharge. Before the battery runs out of charge we will notify you and will send you freely a new emergency button.

Back to the main menu Back to the index

Does the emergency button work even while the smartphone is turned off?
The famil.care apps are based on internet connection (3G, 4G or wi-fi): if your dear one turns off the phone the app will temporairly stop working. But don't you fear: if, for example, the battery gets under 30%, you will receive scheduled notifications to remember your dear one to recharge his phone.

Back to the main menu Back to the index

4. Features

Waht's an emergency contact and how many of these can I set up?
In case of SOS or fall event, the emergency contacts are the ones who get called, and even receive an sms (paid by famil.care): you decide who are the ones to be contacted by our operational center and in wich order. Unlike other lifesaving systems, famil.care doesn't set a limit to the number of people flaggable as Emergency Contacts, even landlines!, and with 0 costs for our users.

Back to the main menu Back to the index

Do the Emergency contacts need to install the app in order to receive the alarms and notifications?
Absolutely not, the contacts you add to the safety network of your dear one don't need to download the app. We simply advise you to just inform them of the canche for them to receive notifications in case of imminent danger for some of you relatives.

Back to the main menu Back to the index

5. Errors and Issues

My app won't show me the position of my dear ones
CCheck if the GPS Positioning is currently enabled and working both on your phone and on your dear one's; check if you have correctly accepted to all the permissions the app asked for. If tyour relative's position still doesn't pop up on the map then there may be issues with the internet connection: check your internet connection. The GPs accuracy, wich famil.care receives directly from Google Maps, may change based on the smartphone model.

Back to the main menu Back to the index

I'm letting the emergency button fall but this won't send any SOS alert. Is it broken?
The famil.care automatic fall detection algorithm detects falls of human bodies and has been developed this way in order to reduce as much as possible false positive errors: to trigger a trial alarm you can keep the button in your pocket and start jumping on the spot.

Back to the main menu Back to the index