Scope of these terms (i) These terms and conditions (i "T & C")
apply to all purchase orders presented or to be presented by the buyer
for any service offered on the site www.famil.care (the "Site")
or through one of our partners.
All the services on the Site are offered by Easy Life Ltd., number of
company registration 09901292, VAT number GB231211373,
with registered office 5th Floor, North Side, 7/10 Chandos Cavendish Square,
London W1G 9DQ ( "EL" , "we" , "Easy Life" )
(ii) The services offered on the Site are intended for adults, if the buyer has less
of 18 years or has not reached the legal age in his place of residence,
the buyer guarantees that a parent, legal guardian or otherwise responsible
adult has given his consent for the purchase on the Site.
(iii) These Terms set out the terms and conditions only applicable
to all purchase orders placed by the user on the Site or through one of our partners.
(iv) The buyer guarantees that his place of residence or prevailing domicile is among
the places where Easy Life sells its services.
In the event of a false declaration, EL has the right to terminate these Terms without refund.
Purchase orders, prices and payment methods. (i) Each order placed by the buyer is subject to acceptance by EL. An agreement between the buyer and EL will be concluded only after acceptance by EL. (ii) EL reserves the right to refuse any order in whole or in part. (iii) The applicable prices are indicated on the Site when placing the order. EL reserves the right to change prices at any time, but this change will not affect orders placed before the date of the change. All prices include VAT (value added tax). (iv) To benefit from all the services provided by Easy Life, on some products it is necessary to be provided with a "Pulse" device ( "Pulse" ). In the event of a Pulse request, shipping costs are included in the price due. (v) Payment for the first month will be charged in advance; payments for subsequent months will be charged in advance on a monthly basis. (vi) If the buyer decides to withdraw from the contract after the expiration of the "right of withdrawal", the buyer accepts that he will be charged an amount equal to the residual value as required by the following Terms. (vii) EL accepts different payment methods depending on the country. The payment methods applicable to your country can be found on the Site.
Payments via PayPal. Without prejudice to the above, the holders of a PayPal account can use it for the purpose of making payments. Payments can also be made through the reference transactions mode which offers the possibility of paying fixed or variable one-time or recurring amounts via your PayPal account. The buyer, at the time of placing the order, will be notified that the payment method will be activated for reference transactions which can be canceled according to what is established in the "Conditions of use of the PayPal service" to which express reference is made. The buyer will not be required to approve all subsequent payments each time they are made. The buyer acknowledges and accepts that the payments thus arranged can be variable and be made on different dates.
EL guarantees that the indicated amounts have been accepted and authorized by the buyer who owns the PayPal account from which they are deducted (including changes to those amounts) and guarantees to the buyer that before the deduction they will be notified in advance.
If payment through reference transactions requires PayPal to convert currency, the currency conversion fee amount is determined when the buyer completes the transaction. The buyer acknowledges that the exchange rate determined at the time of the individual payment transactions is variable and accepts that future execution of payments through reference transactions takes place on the basis of variable exchange rates.
The payment made through reference transactions can be canceled by the buyer at any time up to 1 working day prior to the date scheduled for making the payment. You can cancel this payment by logging into your PayPal account and follow the appropriate procedure.
Duration and tacit renewal. (i) The service will be provided for the duration
chosen within the order, starting from confirmation of the order from
part of Easy Life and will be tacitly renewed, unless canceled by tacit
renewal before the expiration date. In case of cancellation from the tacit
renewal, the buyer must immediately return the Pulse to EL. Self
the Pulse will not be received within 30 days, EL may request to provide
a proof of Pulse's expedition. In the absence of this proof, EL
can charge an amount of 22 euros as a penalty.
Right of withdrawal and return of the Pulse. (i) The buyer has the right
to withdraw from the purchase contract with Easy Life relating to the services,
without any penalty and for any reason, within 30 (thirty) days
from the purchase of all the services that do not require the Pulse for them
full functionality. In addition, the contractor has the right to withdraw from
purchase contract with Easy Life relating to services requiring the
Pulse for their full functionality, without any penalty and for
for any reason, within 30 (thirty) days of purchasing the Pulse. For
exercise the right of withdrawal, it is necessary to inform Easy Life
of the intention of the buyer to withdraw from the contract at the address
email: email@example.com. The refund will be paid
within 14 days from the notice of withdrawal. The contractor will have to
send the Pulse to EL without delay by registered mail, and in any
case within 14 days from the notice of withdrawal. EL will be able
withhold the refund until you have received the Pulse or until
the buyer has not shown that he has sent the Pulse back, depending on
which of the two events occurred before. (ii) If the Pulse does not come
returned to EL, within 30 days of the withdrawal notice, EL
can charge an amount of 22 euros as a penalty. (Iii)
The buyer is not the owner of the Pulse, while the Pulse is in his
possession. (iv) Shipping costs for returning the Pulse to
following the exercise of the right of withdrawal must be incurred
by the buyer (v) In any case, if the Pulse returned is not
fully functional or damaged, a charge will be charged
amount of 22 euros as a penalty.
Safety limitations. (i) The service also consists of a system of
notification in relation to specific danger or stress events that the user
can send to the Pulse connected to the famil.care App ("App"), in
The App can never be used as a replacement for the
direct monitoring and verification of users and, where appropriate, the user
guarantees that it intends to use the services for the exclusive benefit and in the
best interest of the person you want to protect
("Employee"). After activation, the Employee will connect the Pulse to the
App to send and / or receive push notifications or a text message to or
by the Nexus or by persons designated by the Employee or by the Nexus (or by
a selected group) to receive calls, push notifications and / or
SMS messages via the App (whose contact information has been
provided by the user). (iii) the user is solely responsible for compliance with
data protection laws in providing contact information and for
verify that the emergency contact (s) agree (in), capable,
and available to accept and receive these calls, notifications
push and / or text messages. EL cannot verify or influence and does not
will be liable to any user behavior and / or the emergency contact (s).
(iv) The user / buyer must
indemnify and hold EL harmless from any claim, action or request by the
(dei) Nexus or the Employee deriving from the use of the service. (V)
the user / buyer acknowledges and accepts the fact that even if EL intends
to provide a highly reliable and available service, EL cannot
ensure that a call, a push notification and / or a message from
text or any other function / service reaches the recipient or
any Nexus and / or contact (s) for emergency and that such services
are not subject to periodic interruptions, including, by way of example
by way of example and not exhaustive, for causes such as loss of
Internet connectivity, power outages, failures or
system malfunction, failure or failure of the supplier of
telecommunication services, or third party software problems or
hardware problems (e.g. updates to the operating system of the
device). For example (by way of example and not limited to), the
service may not be carried out correctly and promptly
for reasons such as: (a) lack of network coverage (temporary or
permanent) of the Employee's telephone and / or Nexus device;
(b) the user or Nexus is engaged in another conversation and therefore
not able to receive the call; (c) the Nexus device is not
available to receive further text messages; (d) malfunction
of the Nexus device; (e) the Nexus is traveling and has related problems
to roaming; (f) force majeure events. (g) The Employee is without
credit on your SIM card. (vi) The App is compatible with devices, i
operating systems and technologies (e.g. GPS) listed in the
following web page: www.famil.care/IT-IT/requisito-mimini.aspx.
Before proceeding with any purchase, please check if the
your, Nexus or Employee device is included
in the list.
Pulse Swapping. Easy Life works to ensure that the Pulse
is always able to provide the services purchased. Therefore, Easy Life
will notify the user when the Pulse battery is running low.
Expenses related to the shipment of the replacement Pulse and expenses for the
shipping the old Pulse to the address indicated by Easy Life are at
loaded with Easy Life. If the Pulse is not returned, EL will be able to
charge the amount of 22 euros as a penalty. If the Pulse is not
received by EL within 30 days, EL may request to provide proof
of the dispatch of the Pulse. In the absence of this proof, EL
can charge an amount of 22 euros as a penalty. Should the
Pulse returned was not fully functional or was
damaged, EL will be able to charge you an amount of 22 euros as
New versions of the App or operating system.
EL is not required to provide support for obsolete versions of the App in case of release of one
new version. Easy Life is not obliged to update or supply versions
the App for use on a particular mobile device or system
operational, in such cases the service may not be rendered.
Disclaimer. The maximum responsibility of EL
towards the user or third parties for any loss or damage deriving from
complaints, requests or appeals proposed in relation to the service and / or this
agreement, or connected to it, cannot exceed the purchase price
paid (if actually paid) by the buyer for the service. (ii) In
no circumstances, to the maximum extent permitted by law
applicable, EL, or its licensors, or its officials, administrators,
shareholders, employees, collaborators, or affiliates, will be responsible for
personal injury, or any incidental, special, indirect or damage
consequential of any kind, including, without limitation, damages
for loss of profits, loss of data, business interruption or any
other commercial or personal damage or losses, arising or related
to use by the user or the inability to use the service, however
caused, regardless of the theory of liability (contract, fact
illegal or otherwise) even if EL has been informed of the possibility of such
damage. (iii) EL will not be responsible for any errors and / or omissions
relating to services provided by third parties (for example, telephone operators and
data transmission). EL is not responsible for any errors and / or
omissions due to a malfunction of the device
Employee and / or Nexus. EL is not responsible for any losses
or damage resulting from improper use and / or misuse of the App
carried out by the Employee and / or by the Nexus.
Contacts. (i) All questions, complaints and other communications for
regarding these Terms must be submitted in writing e
sent to EL by registered mail or by e-mail to the following address:
Varie. (i) Any provision of these Terms that was prohibited or
inapplicable in any jurisdiction, it will be, with reference to that
specific jurisdiction, ineffective to the extent of the prohibition or
of the inapplicability without invalidating the remaining provisions of the Terms.
(ii) This prohibition or non-application of this provision will come
interpreted in terms as close as possible to the original objective and to the
purpose of this provision. (iii) Any prohibition or inapplicability in
any jurisdiction will not invalidate or make it unenforceable
available in any other jurisdiction. (iv) In the event of inconsistencies
between the Italian version of these Terms and another version in another
language, the Italian version will prevail.
Legge e giurisdizione. (i) These Terms must be interpreted
in accordance with the laws of England and Wales and
regardless of the place of residence of the buyer, in the event of
any disputes associated with these Terms, that dispute
will be subject to the exclusive jurisdiction of the English courts. (ii) If
the buyer is a consumer, any dispute concerning i
Terms will be settled by the court of domicile or residence based
to applicable law. (iii) Notwithstanding any provision to the contrary,
nothing can prevent EL from filing an appeal for violation of the
intellectual property rights against the buyer or to advance
any non-payment claim in any country
in which the infringement is alleged to have occurred or failure has occurred
payment or in the country of habitual residence of the buyer. (iv) A
According to article 14 of the European regulation 524/2013, EL informs
that, in the event of a dispute, a complaint can be made through
the ODR (online dispute resolution) platform provided by the
European Commission via the following link http://ec.europa.eu/consumers/odr/.
However EL invites you to contact our customer service directly at firstname.lastname@example.org for
directly resolve a possible dispute.
Last update 11/11/19
1)Who's the Data Controller?
The Data Controller is E. L. Easy Life UK Limited, based in London, Cavendish Square, Chandos Street 7/10, W1G 9DQ, GB.
I'ts possible to contact the Data Controller at the mail address email@example.com.
2)Who are the subjects involved in the treatment?
EASY LIFE processes the personal data of Users, to be understood as those concerned (natural persons) who surf the Website or use its applications and services habitually or occasionally.
To the processing of data of users of some services of the Owner (with particular reference to famil.care Senior and / or to famil.care Junior) specific information is dedicated, available at the following link:https://famil.care/en/app-privacy
3)Wich personal data do we handle and why?
Easy Life processes the personal data of Users of the Website mainly using electronic tools, without however excluding, where necessary, the use of manual or paper tools.
The categories of personal data that Easy Life can collect and process through the Website include:
Identification data (e.g. name, surname, telephone number, email address, etc.);
Technical and traffic data (e.g. data relating to the use of the site, the IP address of the User, etc.).
Easy Life processes the aforementioned categories of data based on the purposes; and legal bases that follow:
To allow you to browse the Website, use its applications and services habitually or occasionally and respond to your requests (e.g. feedback, also by telephone, to requests for assistance received by the Owner through its own Customer Support). The legal basis for this processing purpose is to be found in the execution of pre-contractual measures adopted at the request of the interested party, with specific reference to the applications and services provided, pursuant to art. 6, par. 1, lett. b) of the GDPR.
To fulfill legal obligations, respond to requests from the authorities or carry out anti-fraud activities. The legal basis for this processing purpose is to be found in the fulfillment of a legal obligation to which the Data Controller is subject pursuant to art. 6, par. 1, lett. c) of the GDPR.
To receive commercial communications, newsletter, invitations related to events and participate in surveys of customer satisfaction relating to the owner's products or services. The legal basis for this processing purpose is to be found in the consent of the interested party, pursuant to art. 6, par.1, lett. a) of the GDPR.
To allow the Owner to carry out profiling activities aimed at allowing you a personalized use, as well as based on your interests and preferences, of the Website. The legal basis for this processing purpose is to be found in the consent of the interested party, pursuant to 'art. 6, par.1, lett. a) of the GDPR.
To carry out statistical surveys on the Website, carry out corporate operations (e.g. mergers, demergers, sale of business branches, etc.) and exercise and defend the rights of the Data Controller in the context of litigation or pre-litigation. The legal basis for this processing purpose is to be found in the legitimate interest of the Data Controller pursuant to art. 6, par. 1, lett. f) of the GDPR.
4)Is it mandatory to provide personal data?
With reference to the purposes referred to in lett. a) and b) of paragraph 3) above, the provision of your data is mandatory. In fact, in the absence of such data we may not be able to provide you with the requested services, to fulfill legal obligations, to respond to requests from the authorities or to carry out anti-fraud activities. Limited to the purposes referred to in lett. a), you have the right to object at any time, for reasons related to your particular situation, to the processing of your personal data.
With reference to the purposes referred to in lett. c) and d) of the previous paragraph 3), the provision of your data is optional and requires your prior consent. If you do not believe in giving this consent, you could still access the applications and services of the Website.
Finally, with reference to the purposes referred to in lett. e) of the previous paragraph 3), the provision of your data is mandatory without prejudice to yoursright to object, freely and at any time, for reasons related to your particular situation and to the processing of personal data concerning you.
5)For how long do we keep your data?
We retain your data only for the period strictly necessary to achieve the purposes referred to in the previous article 4. Once these purposes have been achieved or upon your specific request, your personal data will be irreversibly deleted or anonymized by the Data Controller.
With reference to the purposes referred to in lett. a) and b) of paragraph 3) above, we will keep your data until we have responded to your requests, or until the end of the ordinary limitation period of 10 (years) required by law.
With reference to the purposes referred to in lett. c) and d) of the previous paragraph 3), however, we keep your data for one (1) year, or until the fulfillment of any requests to exercise the rights addressed to us.
6)To whom is your data communicated and transferred?
Your personal data are mainly processed by the staff of Easy Life, duly authorized and specifically trained to carry out these treatments.
Furthermore, your data may be communicated to the following categories of subjects:
third parties who carry out activities connected or instrumental to the activity of Easy Life, as external data processors or independent owners (e.g. suppliers who are entrusted with the maintenance and development service of the Easy Life IT system, cloud service providers, IT and telematic or archiving service companies, real-time messaging service providers, etc.);
subjects, bodies or public authorities, such as the police force or the judicial authority, in cases where communication is mandatory pursuant to legal provisions or to allow Easy Life to ascertain, exercise or defend a right in court;
third parties in the context of ordinary or extraordinary corporate transactions, such as in cases of: corporate reorganization, sale of a business unit, merger or demerger.
Your data may be transferred to countries outside the European Economic Area. In this case, Easy Life will verify that the country of destination has been the subject of an adequacy decision by the European Commission, or will adopt suitable adequate guarantees to justify the transfer pursuant to the GDPR.
7)What are your rights?
You can exercise your right to:
access your personal data;
obtain a copy of your personal data, where these are stored in countries outside the European Economic Area, as well as obtain an indication of the place where such personal data is stored or transferred;
request the correction, updating or integration of your personal data;
request the cancellation, anonymization or blocking of the processing of your personal data;
object, in whole or in part, to any processing carried out through automated decision-making processes, including profiling;
withdraw your consent to the processing, where provided, freely and at any time;
contact the Data Protection Officer of the Data Controller, if appointed;
make a complaint to the Guarantor for the protection of personal data.
request the portability of your data, i.e. the right to receive your personal data in a structured format, commonly used and readable by an automatic device, and the possibility of being able to transmit them to another data controller freely and without impediments where applicable;
the right to request the limitation of the processing of their personal data, where applicable.
In order to exercise your rights you can contact Easy Life at the following email address firstname.lastname@example.org